Frequently Asked Questions

Q. How quick will my goods be delivered?
?A. We have a consistent 2/3 day delivery service throughout mainland UK (Offshore deliveries will take 4/5 days).

Q. What is your carriage charge?
?A. For mainland customers we charge carriage of £7.50 on all orders under £49, orders above are carriage free. For offshore customers (i.e. Western Highlands & Islands, Isle of Wight, Isle of Man and Channel Isles) there will be a carriage charge of £14.95 on all orders.

Q. I haven’t ordered from you before – do I have to set up an account?
?A. No, Just simply fill in the ‘sign up’ form on this website.

Q. My goods have been damaged on delivery, what should I do?
?A. Please contact us within 7 days in writing quoting your invoice or delivery note number and the details of item(s). email enquiries@chukz.com

Q. I have received goods that I have not ordered, what should I do?
?A. Please report any wrongly delivered goods to us at enquiries@chukz.com  quoting your account reference and details of item(s).